Product FAQs
Are the products designed for both dogs and cats?
Yes, all our products are designed for both dog and cat fur and skin.
Are the products suitable for all breeds?
Yes. The products are suitable for all coat types and all breeds.
Can the products be used on puppies?
Of course. The products are natural and safe even for puppies.
How long do the products last once opened?
The PAO (use by date) is indicated on the label of each product and in the PRODUCT INFO section.
Are the products suitable for everyday use?
All products are suitable for daily use.
How should the products be stored?
Protect from heat sources and direct sunlight.
What is the difference between INDOOR FINGER PAD CREAM and OUTDOOR FINGER PAD CREAM?
The indoor cream is hydrating and non-greasy, ideal for returning from walks. While we recommend the outdoor cream before walks to protect the pads from the hot asphalt in summer and from ice/snow in winter.
Does paw cleaner dry out the pads?
No, it does not dry the paw pads, but it keeps them hydrated after cleansing. In fact, the paw cleanser is rich in active hydrating ingredients such as Aloe Vera and Snail Slime.
Are the products cruelty free?
Of course. Our products are not tested on animals. This is a fundamental principle on which our company is based.
What happens if the animal licks itself after application?
Absolutely nothing.
The products are safe and natural and we also use only food preservatives, therefore edible.
Order FAQs
How do I place an order?
To place an order, select the products you want and add them to your cart. Then proceed to checkout, where you can enter your shipping and payment details.
How can I modify an order?
If you need to change or cancel your order after confirming it, please contact us immediately by email. Orders that are in the process of being processed or have already been processed cannot be cancelled.
What are the shipping costs?
Standard delivery - €6.00
3-7 working days from order dispatch
Express - €12.00
1-2 working days from order dispatch
Standard delivery is free for all orders over 59 euros.
Express delivery is free for all orders over 119 euros.
What are the delivery times?
Delivery time for most orders is between 2 and 7 business days.
We try to ship orders as quickly as possible.
Can I track my order?
Yes, once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number on the carrier's website to track your shipment.
What payment methods do you accept?
All major credit cards (Amex, Visa, Mastercard, Maestro). In addition, for those who prefer to pay after delivery, we offer the option of cash on delivery.
How can I use a promo code?
If you have a promotional code, you can enter it in the dedicated box on the checkout page.